Assertiveness is an essential part of the 21st century workplace ‘tool kit’. Being able to assertively and confidently communicate with your colleagues, staff, managers and customers, is paramount to creating successful working relationships.

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What will the program cover?

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• What it really means to be assertive

• The components of assertive behaviour

• 9 techniques to be the assertive you

• How to put these techniques into practice

• Develop an action plan for your workplace